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Billing
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Returns & Exchanges
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Safety & Privacy
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Shipping & Delivery
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Placing an order
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Requesting a Catalog
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Payment Information
We gladly accept the following methods of payment online:
VISA
Master Card
We guarantee you will be 100% pleased with your Don Veitia selection, or we will refund your money 100%.
State Sales Tax Guide
By law we are required to collect applicable sales taxes on most non-food items in AZ, CA, FL, IL, NJ, NY, PA, TX, and WV. This calculation will be completed by our system after you have entered your shipping information for each order and will be displayed in Step 2 (Billing) of the Checkout Process.
Returns & Exchanges
All products come with our Satisfaction Guarantee. If for any reason, you are not completely satisfied with a Don Veitia catalog purchase, simply contact us at 1-888-8992626 (1-888-899COCO) to exchange product or return it for a full refund.
Safety & Privacy
This website is maintained by The Don Veitia Store. Here at Don Veitia, we recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a Privacy Policy to assure you that we take seriously our responsibility to protect customer information, and to use it only in ways that are consistent with your wishes.We may update the Policy from time to time, so please check in occasionally.
Our Privacy Policy
At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our exceptional coffees, cocoa and chocolates, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.
Of course, since we sell our coffees, cocoas and chocolates among others, through the mail, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there. Changes to your information online may only occur after a customer has logged in with their registered user name and password.
You can reach us 24 hours a day, 7 days a week at : 1-888-8992626 (1-888-899COCO) or send email to us at: support@donveitia.com We will be happy to answer your questions or hear your concerns.
If you have any questions about our Privacy Policy, you can contact us at:
Z International NY, Inc.
(The Don Veitia Online Store)
60 E 42 nd . Street. 12 Floor. Suite 1225
New York , New York , 10165 . USA .
Our customer list
When you enroll in any of the Don Veitia programs or purchase items from our online catalog, we add your name to our Customer List. From time to time we share selected names and addresses from this List with other companies or services that offer fine quality food or merchandise by mail. If you prefer not to receive mailings from these companies, please advise us by using the mail, phone or e-mail address provided above. Please include your name and address if you are contacting us by mail or e-mail. We will ensure that your name is removed from the list we share with other organizations.
How we use customer information
We also use our Customer List for our own follow-up contacts with you. Many of our customers look forward to being contacted by Don Veitia Customer Service Representatives by phone to be kept up-to-date about new products and services, programs and benefits. On the other hand, we recognize that some customers prefer not to be contacted by phone, even if they do love our products. Please be assured that we maintain an up-to-date "Do Not Call" list for customers who have advised us of their preference in this regard. If you do not wish to be called regarding our special offers, please let us know by mail, phone or email, and we will add you to our Do Not Call list.
We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.
If you did provide us with your e-mail address, we may notify you from time to time about Don Veitia products or services that may be of interest to you. If you prefer not to receive these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at support_donveitia@gold-data.net We do not trade, sell or disclose e-mail addresses with other companies
Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to track your session, particularly when you are shopping in the Don Veitia catalog. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.
Security
Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information.
We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen
Shipping Methods
Please allow 2 weeks for delivery for standard shipment orders.
For added convenience, we also offer UPS Next Day Delivery and UPS 2nd Day Delivery unless the item is over 30 lbs (heavy weight items will be marked). Unfortunately, shipments to P.O. Box addresses and APO/FPO addresses are restricted and must be handled by the U.S. Post Office.
All orders of in-stock merchandise are shipped the next business day. Next Day and 2nd Day delivery orders of in-stock merchandise received by 1:00 P.M. CST are shipped the same day. Please add your shipping charges based on your total purchase amount.
PLEASE NOTE: To ensure quality, certain food items may be shipped separately. Some basket items may be substituted with similar items of equal value, when required. Prices are subject to change.
All standard shipment orders placed online will be sent via UPS, with the following exceptions:
- Shipments to P.O. Box addresses and APO/FPO addresses will be delivered by the US Post Office.
- Shipments to AK, HI and U.S. Territories will be delivered by USPS Priority Mail.
Shipping Rates
Notes: AK, HI and U.S. territories, please add an additional $6.95 to your shipping charges. For 2nd Day delivery, please add $8.95 per address. For Next Day delivery, please add $15.95 per address.
Up to $30.00. . . . . . . . . . . . . .$6.95
$30.01 to $50.00. . . . . . . . . . . $8.95
$50.01 to $75.00. . . . . . . . . . . $10.95
$75.01 to $100.00. . . . . . . . . . . $12.95
$100.01 to $150.00. . . . . . . . . . . $14.95
$150.01 & above. . . . . . 10% of merchandise Total
Recommended Holiday Order-by Dates
To help determine your delivery method and ensure delivery of your packages prior to the holiday, please refer to the grid below. Please allow one extra week for shipment to P.O. Box addresses, APO/FPO addresses and shipments to AK, HI and U.S. Territories.
Holiday | Date | Standard Ground Cutoff | 2nd
Day cutoff# | Next Day cutoff# |
East*
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Mid West**
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West ***
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Valentine´s Day | Feb 14, 2004 | Feb 09 | Feb 06 | Feb 05 | Feb 11 - 12 Noon | Feb 12 - 12 Noon |
Mother´s Day | May 09, 2004 | May 03 | Apr 30 | Apr 29 | May 05 - 12 Noon | May 06 - 12 Noon |
Father´s Day | Jun 20, 2004 | Jun 14 | Jun 11 | Jun 10 | Jun 16 - 12 Noon | Jun 17 - 12 Noon |
# - All cut-off times are EST
* - AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV
** - KS, ND, NE, OK, SD, TX
*** - AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
How to order on-line
Ordering anything from coffee to baskets is fast and easy. From the product detail page choose quantity, recipient and any other information requested. Click on "add to basket" and the page will refresh with a notice that the item has been added to your shopping basket.
How to order via phone
Simply call 1-888-8992626 (1-888-899COCO) to place an order 24 hours a day, 7 days a week.
Gifting options
Gift Wrapping - Have your gift items wrapped for $4.95 per item. Each gift-wrapped package will include a gift card with a hand written note. You will also receive a letter confirming that your gift has been sent.
Order Confirmations
Upon completion of your online order, we will show you a confirmation page summarizing your order, including a confirmation number. You can print this page for your files. We will also send an order confirmation email with the same summary to the email address noted in your order.
Catalog orders on back order
If your order contains an item no longer in stock or on back order, Don Veitia will contact you through an email, phone call and/or letter explaining the situation.
Don Veitia Customer Support number:
1-888-8992626 (1-888-899COCO)
Requesting a Catalog
We would be happy to send you a free catalog. Click here to request our latest catalog.
