Our Guarantee
We guarantee you will be 100% pleased with your Don Veitia’s selection, or we will refund your money 100%.
Payment Information
We gladly accept the following methods of payment online:
Visa
Master Card
Don Veitia Catalog
60 E 42nd. Street. 12 Floor. Suite 1225. New York. NY. 10165
Returns & Exchanges
If you are not completely satisfied with your order, call
our Customer Service Representatives at 1-888-8992626 (1-888-899COCO),
24 hours a day, 7 days a week or send an e-mail to the above
address and we will send you a Postage Paid return label.
Shipping Methods
All standard shipment orders placed online will be sent
via UPS, with the following exceptions:
Please allow 2 weeks for delivery for standard shipment
orders.
For added convenience, we also offer UPS Next Day Delivery
and UPS 2nd Day Delivery unless the item is over 30 lbs
(heavy weight items will be marked). Unfortunately, shipments
to P.O. Box addresses and APO/FPO addresses are restricted
and must be handled by the U.S. Post Office.
All orders of in-stock merchandise are shipped the next
business day. Next Day and 2nd Day delivery orders of in-stock
merchandise received by 12 Noon EST are shipped the same
day. Please add your shipping charges based on your total
purchase amount.
PLEASE NOTE: To ensure quality, certain
food items may be shipped separately. Some basket items
may be substituted with similar items of equal value, when
required. Prices are subject to change.
• Shipments to P.O. Box addresses and APO/FPO addresses
will be delivered by the US Post Office.
• Shipments to AK, HI and U.S. Territories will be
delivered by USPS Priority Mail.
Shipping Rates
Up to $30.00. . . . . . . . . . . . . .$6.95
$30.01 to $50.00. . . . . . . . . . . $8.95
$50.01 to $75.00. . . . . . . . . . . $10.95
$75.01 to $100.00. . . . . . . . . . . $12.95
$100.01 to $150.00. . . . . . . . . . . $14.95
$150.01 & above. . . . . . 10% of merchandise Total
Notes:
AK, HI and U.S. territories, please add an additional $6.95
to your shipping charges. For 2nd Day delivery, please add
$8.95 per address. For Next Day delivery, please add $15.95
per address.
Recommended Holiday
Order By Dates
To help determine your delivery method and
ensure delivery of your packages prior to the holiday, please
refer to the grid below. Please allow one extra week for
shipment to P.O. Box addresses, APO/FPO addresses and shipments
to AK, HI and U.S. Territories.
# - All cut-off times are EST
* - AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD,
ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN,
VA, VT, WI, WV
** - KS, ND, NE, OK, SD, TX
*** - AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
State Sales Tax Guide
By law we are required to collect applicable sales taxes
on most non-food items in AZ, CA, FL, IL, NJ, NY, PA, TX,
and WV. This calculation will be completed by our system
after you have entered your shipping information for each
order and will be displayed in Step 2 (Billing) of the Checkout
Process.
Contact Us
We can be reached via Email, Phone, fax or mail.
Internet
Customer service inquiries can be emailed to the address
listed below: support@donveitia.com
Phone
We are available 24 hours a day and 7 days a week.
1-888-8992626 (1-888-899COCO)
Mail
Address for general inquiries is:
Z International NY, Inc.
60 E 42nd. Street. 12 Floor. Suite 1225. New York. NY
Fax
58-212-9595859
Note: If transmission problems require
you to fax twice, please write "Duplicate" on
the 2nd transmission.
Gift Wrapping
We will handsomely package your gifts for only $4.95 per
item, plus we will enclose a short handwritten gift card
with the order. We will also send you a letter acknowledgement
that your gift has been sent. Please use the message section
on the order form for your gift message.
Customer Service
Catalog Orders
Customer Service Representatives will be pleased to assist
you. If your order contains an item no longer in stock or
on back order, Don Veitia will contact you through an email,
phone call and/or letter explaining the situation.
Don Veitia 1-888-8992626 (1-888-899COCO)
