PRIVACY AT THE DON VEITIA WEBSITE
This website is maintained by The Don Veitia Store. Here
at Don Veitia, we recognize that many visitors to our site
are concerned about the information they provide us, and
how we treat that information. So we've developed a Privacy
Policy to assure you that we take seriously our responsibility
to protect customer information, and to use it only in ways
that are consistent with your wishes. We may update the
Policy from time to time, so please check in occasionally.
You can reach us 24 hours a day, 7 days
a week at: 1-888-8992626 (1-888-899COCO) or send email
to us at: support@donveitia.com
We will be happy to answer your questions or hear your concerns.
If you have any questions about our Privacy
Policy, you can contact us at:
Z International NY, Inc.
(The Don Veitia Online Store)
60 E 42nd. Street. 12 Floor. Suite 1225
New York, New York, 10165. USA.
OUR POLICY
At our site, we don't collect personally-identifiable information
from individuals unless they provide it to us voluntarily
and knowingly. So, if you just want to browse and learn
about our exceptional coffees, cocoa and chocolates, we
invite you to do so. As a casual, unregistered visitor to
our site, we'll recognize your home server (e.g., that your
web access is through AOL.com), but not your e-mail address
or any other personal or system information.
Of course, since we sell our coffees, cocoas and chocolates
among others, through the mail, if you want to order our
products it will be necessary for you to provide personally-identifiable
information. This will include your name, address, phone
number and, if you place an order online, credit card information.
Any information you provide is downloaded off of the web
server to a secure system and is maintained there. Changes
to your information online may only occur after a customer
has logged in with their registered user name and password.
OUR CUSTOMER LIST
When you enroll in any of the Don Veitia programs or purchase
items from our online catalog, we add your name to our Customer
List. From time to time we share selected names and addresses
from this List with other companies or services that offer
fine quality food or merchandise by mail. If you
prefer not to receive mailings from these companies, please
advise us by using the mail, phone or e-mail address provided
above. Please include your name and address if
you are contacting us by mail or e-mail. We will ensure
that your name is removed from the list we share with other
organizations.
CONTACTS FROM US
We also use our Customer List for our own follow-up contacts
with you. Many of our customers look forward to being contacted
by Don Veitia Customer Service Representatives by phone
to be kept up-to-date about new products and services, programs
and benefits. On the other hand, we recognize that some
customers prefer not to be contacted by phone, even if they
do love our products. Please be assured that we maintain
an up-to-date "Do Not Call" list for customers
who have advised us of their preference in this regard.
If you do not wish to be called regarding our special offers,
please let us know by mail, phone or email, and we will
add you to our Do Not Call list.
We also maintain a number of e-mail mailboxes in an effort
to support our online customers as effectively as we do
on the phone or through the mail. We read every e-mail that
we receive and do our best to respond within 48 hours, if
a response is required. We save a very limited number of
e-mail messages, but only until the issue is resolved. We
do not record email addresses, unless you have voluntarily
provided it to us in your online customer service registration.
If you did provide us with your e-mail address, we may notify
you from time to time about Don Veitia products or services
that may be of interest to you. If you prefer not to receive
these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at support@donveitia.com We do not trade, sell or disclose e-mail addresses with
other companies.
COOKIES
Like most companies, we use "cookies" (small pieces
of information stored on your computer) on certain parts
of our web site. The cookie allows us to track your session,
particularly when you are shopping in the Don Veitia catalog.
This is necessary to ensure that we keep your order together
while you browse through the catalog and select items for
purchase. We do not use the cookie to collect any type of
personal information, and the cookie doesn't extract any
information from your computer.
We may use third-party advertising companies to serve ads
on our behalf. These companies may employ cookies and action
tags (also known as single pixel gifs or web beacons) to
measure advertising effectiveness. Any information that
these third parties collect via cookies and action tags
is completely anonymous.
SECURITY ONLINE
Most of our forms, especially when ordering a product or
using online customer service, use secure pages to insure
that the information sent between your computer and our
system is secure. This is especially true if we are asking
you for payment information.
We use the Secure Sockets Layer (SSL) encryption method
on all secure submissions. This method is generally accepted
to insure that the transmission of personal information,
such as account numbers and credit card information is secure.
The most common browsers, Netscape and Internet Explorer,
make it very obvious when information is being passed in
a secure manner by showing either a completed key or a closed
lock on the screen.
